Cancellation Policy

Last updated June 13, 2026

This policy explains when a Plus1 lounge guest pass can be cancelled, how refunds work, and what happens if a meeting doesn’t go as planned. It applies to every booking made through the Plus1 app.

Cancelling before your lounge time

You can cancel a guest pass from your ticket screen any time before your host scans you in. If you cancel before the booking is confirmed at the door, your payment is released back to your original method.

Because passes are tied to a specific lounge, date, and time, we ask that you cancel as early as possible so the host can re-list the slot for another traveler.

If your host never scans you in

Your payment is held and only released to the host once they confirm you at the lounge door. If your host does not scan your QR code and PIN within 48 hours of your scheduled lounge time, the booking expires and you are automatically refunded in full — you don’t need to do anything.

The 24-hour hold

After a successful meeting, your payment stays on hold for 24 hours before it is released to the host. This window exists so a buyer can raise an issue before any money moves.

Disputes and refunds

If something goes wrong — the lounge turned you away, the pass didn’t work, or the meeting never happened — you have 48 hours after your scheduled lounge time to open a dispute from your ticket screen. While a dispute is open, the payment is frozen.

  • Most disputes are reviewed and resolved within 24 hours.
  • If a dispute is decided in your favor, you are refunded to your original payment method.
  • If a dispute is not resolved within 48 hours of being opened, you are automatically refunded.

Host cancellations

If a host cancels a listing you’ve already booked, or can no longer meet you, your booking is cancelled and you are refunded in full. Repeated host cancellations may affect a host’s standing on Plus1.

How to cancel

Open the booking from your tickets in the Plus1 app and choose Cancel, or to raise a problem after your lounge time, choose Open a dispute. If you can’t access the app, contact us and we’ll help.

Questions

Reach our team at support@plus1.travel and we’ll get back to you.

This page is a working draft for layout purposes and is not legal advice. Have the final wording reviewed before publishing.